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Grocity - Home Delivery information details
Phone/WhatsApp/SMS: 0340 700 90 90   -   Opening hours: 8:00 AM to 5:00 PM   -   Orders placed after 3:00 PM will be delivered next day   -   Free delivery on orders over Rs 999    

Delivery Zones

Currently we are offering delivery services in Faisalabad City. We will expand our services soon to other cities.

Delivery Charges

We offer free delivery on orders of value Rs 1000 or more. Rs 100 are charged as delivery fee on orders of value less than Rs 1000.

Delivery Policy

Grocity will take great care to ensure that you receive all purchased items in perfect condition and in timely manner with no faulty orders.

We deliver everyday from 06:00AM to 10:00PM. All orders received by Grocity between 06:00AM and 09:30PM everyday will be processed immediately. Only breakfast itmes can be delivered in the morning from 06:00AM and 09:00AM.

Orders received after the cut-off time will be processed the next day. A confirmation e-mail will be sent at the e-mail address you provided and notification at your smart phone when you registered as a member. In the same manner, an e-mail and notification will also be sent if your order has been disapproved or discontinued for whatever reason (e.g. not within the deliverable area, etc.)

All orders will be delivered by our own staff using our own vehicles. We will make every effort to deliver within the time-slot stated in your order, but the Company will not be liable for any possible loss caused by late delivery.

At Grocity, we understand the importance of ‘On-Time’ delivery, so please notify us either by telephone or email if you do not receive your goods within a reasonable time.

All items on Grocity are available for delivery within Faisalabad CITY only.

Order Availability

Products in Grocity are readily available for sale as long as they are on stock. Any buyer shall be notified through e-mail or by phone for orders which cannot be fulfilled for the time being.

Coupons and Discounts Policy

Grocity offers variety of coupons and discount offers. The company has the right to accept/refuse the coupons redemptions at any time without prior notice to the customer as these coupons are considered bonus and Grocity has the right to stop it at any point of time. Certain terms and conditions apply to each promotional campaign. This rule does not apply to reward and loyalty points, prepaid and recharge cards.Coupons may be subjected to certain limitations and restrictions for each campaign. This includes limitations for coupon discount value, basket size minimum total and excluded products.