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Grocity FAQs: Grocery Home Delivery Service in Faisalabad Pakistan
Phone/WhatsApp/SMS: 0340 700 90 90   -   Opening hours: 8:00 AM to 9:00 PM   -   Free delivery on orders over Rs 999    

FAQ

Shopping with Grocity


How do i shop with Grocity?

1. Online:– You can shop online on Grocity by simply visiting website "https://grocity.pk/" or download App "Grocity" from Play Store and making resgistration for free. We have wide range of catagetry; you can choose and make your If you've never previously shopped online at Grocity, you can open an account by filling the registration form within the Grocity checkout page, and then click the Register. We assure you that this is a safe and secured registration. We will never share your details with any third party.

Do you have any plans to add any more products in the future?

Yes. We are constantly looking for other products to add to our site. We want to give you the maximum choice possible, and the very best value.

Why do I need to enter my login details?

You need to enter your login details so that we can communicate with your account. You will only be asked to enter your details the first time you shop and after that we'll save them (unless you choose otherwise).
For security reasons, we give you the choice whether you wish for your password to be saved or not. If you wish to speed up the process, leave the tick box checked and you won't have to enter it next time. If you change your mind, you can remove your stored login details in the Your Account page.

Pricing

Are product prices and special offers up-to-date?

We update prices and special offers continuously and at least once a day. As soon as you book a delivery slot, we remove any special offers that have passed their expiry date. If you book a delivery slot after filling your ORDER, we will adjust your ORDER total to reflect this change. We recommend that you book your delivery before you start shopping. That way, we'll only show you special offers that will be in date on the day of your delivery.

Orders and Delivery

Who delivers my shopping?

We will deliver your shopping, after login or provide necessary information as mentioned in registration page.

How much does delivery cost?

The cost of your delivery depends on the order size. Orders above 1000 Rupees FREE delivery, while orders below 1000 rupees get charged 100 Rupees per order.

How can I change my delivery address?

You will need to update your delivery address in your Grocity account. If you change your address, please don't forget to amend your House / Flat/ Property Number within your Grocity account, before you send your ORDER, as inventories differ from one House Number to another. If you wish to send an order to a different address (e.g. for a relative or to a holiday address), please add the address as an additional address within your profile.

What should I do if I have a problem with my delivery?

If you think Grocity misrepresented the products you ordered, please email info@grocity.pk with the details. Otherwise, please contact us directly on: 0340 700 90 90

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